Terms & Conditions

• General Information

LUDAPET, Fælleddiget 51, 2300 København S, CVR: 42949264, Contact@ludapet.com

• Ordering

Order through our web shop www.Ludapet.com. Here you can log in and click on the various product categories to shop. Your order, purchase and these Terms and Conditions and our Privacy Policy constitutes the Contract between you as Buyer (“you) and we as Seller (“we”).

Your order will be registered in the shopping cart only when you click “Add to Cart”. After completing your order, proceed to your shopping cart. When purchasing from our shop, we offer the option for additional purchases to be made to your existing order after the purchase is completed.

• Payment Here you go through four steps:

1. Address

2. Payment

3. Shipment

4. Confirmation

Payment must be made by credit card, Pay Pal or other payment options as stated on our website. You can pay with the following credit cards: Mastercard, Maestro, Visa, Visa Electron, and JBC. The amount is only charged to your card when the item is shipped. We do not charge fees for card payments.

• Delivery

We cooperate with the delivery companies stated on our website. You will receive your order as stated on our website and in the delivery process. As soon as your order is dispatched, we will send you confirmation by email. If you have any questions about your order, please feel free to contact us by email: Contact@ludapet.com. We ship your items with the delivery companies stated on our website and deliver to your address or a parcel box. The shipping price depends on the total weight of your order. At present, we only deliver to Denmark excluding Greenland and the Faroe Islands.

Risk of damage to or loss of the Goods passes to you as customer on delivery.

Claims for shipping damage, goods that are defective upon receipt, or incomplete delivery must be made as soon as possible and preferably within 3 days of receipt, otherwise, the claim will not be accepted. Therefore, remember to thoroughly check your purchase upon receipt.

• Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item. If the order consists of several batches or parts, the withdrawal period expires 14 days after the day you receive the last batch or part. The deadline means that you have 14 days from receipt to inform us that you want to withdraw your purchase. You can send an email to Contact@ludapet.com or use the standard withdrawal form, which you will find at the bottom of the Terms and Conditions. You cannot withdraw your purchase by refusing to receive the item without also informing us. If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not get the shipping costs refunded if you cancel part of your purchase.

• No right of withdrawal: These purchases cannot be withdrawn:

• Delivery of goods that are made to your specifications or have a clear personal touch,

• Delivery of goods that are likely to deteriorate or become obsolete quickly,

• Delivery of sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery.

• Goods where the defect arises because you failed to follow our oral or written instructions including information connected to the products on our website as to the storage, transportation, or use of the Goods.

• Goods where the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;

• Goods where the defect arises as a result of the Customers request to us (our Delivery Company) to leave Goods outside your premises for collection or to deliver the Goods to an unattended location.

• Standard Cancellation Form (This form is completed and returned only if the right of withdrawal is exercised)

To: LUDAPET, Fælleddiget 51, 2300 København S, Contact@ludapet.com. (Please send it if possible in form of a PDF file.)

I hereby notify you that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:

Ordered on: ___________________________ Received on: ___________________________

Consumer's name:___________________________________________________________________

Consumer's address: _______________________________________________________________

Consumer's signature: ___________________________________

Date: ___________________ (only if the content of the form is communicated on paper)

Last updated: May 2024